Fastgame AI Refund Policy

1.1 What this policy covers

This Refund Policy applies to paid coin packs bought on Fastgame AI (https://fastgame.ai). It forms part of our Terms of Service.

1.2 Our reseller

Our order process is conducted by our online reseller FastSpring, who is the Merchant of Record for all our orders. FastSpring handles payment, billing-related customer service and refunds. Your card or bank statement will show the charge from FastSpring.

2.1 Unused packs

If you have not used any of the coins from a coin pack, you can request a full refund within 7 days of purchase.

2.2 Used packs

Coins are digital content that is delivered to your account as soon as payment is confirmed. Once any coins from a pack (including its bonus coins) have been used, the pack is no longer refundable, in whole or in part. Refund requests made more than 7 days after purchase are also not accepted, except as set out in 2.3.

2.3 Always refunded in full

• You were charged more than once for the same order.
• You were charged, but the coins were not added to your account.

3.1 Free and bonus coins

Free coins (signup, daily, weekly and event coins) and bonus coins are never refundable for money.

3.2 Failed builds

If a build fails or is canceled, the coins it used are returned to your coin balance automatically. This is a coin return, not a money refund.

4.1 Contact us

Email support@livematchgames.com with your order ID or the email address on your FastSpring receipt, and a short note on why you are asking for a refund.

4.2 What happens next

1. Approved refunds are issued by FastSpring to your original payment method. They usually appear within 5–10 business days, depending on your bank or card issuer.
2. When a refund is issued, the refunded coins are removed from your coin balance.

5.1 Chargebacks and abuse

Please contact us before disputing a charge with your bank. Chargebacks filed without contacting us first, or abuse of this policy, may lead to suspension of your account.

5.2 Your statutory rights

Nothing in this policy limits the rights you have under applicable consumer protection law, such as the Korean Act on Consumer Protection in Electronic Commerce or consumer rights in the European Union. Where the law gives you more, the law applies.

5.3 Changes to this policy

We may update this policy. Changes are announced in the Service before they take effect and apply to purchases made after the effective date.